Assistance to Hong Kong Residents

Hong Kong residents in Taiwan in need of emergency assistance can call the following emergency numbers:
110 (Police) or 119 (Fire and Ambulance)

If you need further assistance, you may contact the following organisations:

Immigration Department of the Hong Kong Special Administrative Region Government

Assistance to Hong Kong Residents Unit
Tel: +852 1868 (24-hour hotline)
Fax: +852 2519 3536
Address: 9/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong

Hong Kong Economic, Trade and Cultural Office (Taiwan)

Tel: +886 2 2720 0858
Fax: +886 2 2720 8658
Address: 25/F, President International Tower, No. 9-11, Songgao Rd., Xinyi District, 11073 Taipei, Taiwan

(The office hours of the Hong Kong Economic, Trade and Cultural Office (Taiwan) are Monday to Friday (except Taiwan’s public holidays) and Taiwan’s supplementary working days: 09:00 - 13:00; 14:00 - 18:00. If you need emergency assistance and call outside our office hours, you can dial “68” after the call is connected. You will be redirected to the 24-hour hotline of the Hong Kong Immigration Department’s Assistance to Hong Kong Residents Unit, i.e. +852 1868. Taiwan local calling charges will apply (if you use a Hong Kong mobile phone, roaming charges for outgoing local calls will apply.))

"Safeguard HK" Mobile App

The Security Bureau of Hong Kong has launched the "Safeguard HK" mobile app. The mobile app serves as a one-stop platform providing useful information to Hong Kong citizens on safety when outside Hong Kong and during daily life, such as instant updates on Outbound Travel Alerts, first aid procedures, emergency rescue helplines, information on controlled and prohibited articles for export and import, contingency plans and information on prevalent crime and scam prevention advice etc..

The mobile app supports English, Traditional Chinese and Simplified Chinese, and can be downloaded for free at Google Play or Apple App Store.

General Information Booklet for Hong Kong Residents Living in Taiwan (Chinese Only)

In order to strengthen the support to Hong Kong residents living in Taiwan as closer ties have been developed between Hong Kong and Taiwan, this office has prepared a booklet covering topics on working, living, trading, studying, traveling, etc. Please click here for download the booklet (Chinese only).